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Insights & Ideas

In the course of our work, we frequently discover loyalty insights, ideas and success stories we believe to be worth sharing.  We hope you find these we've published helpful and inspiring!  If you've got a loyalty story that others can benefit from, please send it our way and we'll try to help spread the word.

It’s Time to Change How We Build Companies & Brands

Five Things the 2020 Presidential Election Reveals About Us

Ten CMO Insights on Customer Experience Adoption

Why Humans Remain the Gold Standard in Technical Support

The Enduring Value of Conversation in a Digital World

The Key to Food Service Loyalty in The Digital Age

A Better Way to Measure & Improve Customer Experience

IHOP Is Not Changing Their Name, It’s a Burger Promo

Five Life Lessons from a Christmas Miracle

Why Dunkin’s Name Change is Too Little, Too Late

Jimmy Kimmel Live spoofs airline incompetence

Airlines Aren’t Incompetent, They Lack Worthy Intent

Collegiate Mascots

What’s in a (Mascot) Name?

Excellent Customer Service

Why Excellent Customer Service Costs Less

Paul Tudor Jones II

The Growing Demand for More Just Capitalism

5 Things This Election Reveals About Us

5 Things This Election Revealed About Us

Loyalty in a League of it’s Own

Loyalty in a League of it’s Own

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Wayne, PA 19087
610-994-4000

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