Customer Loyalty Insights, Strategies & Results
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Rick Carpenter

Principal Consultant

Rick Carpenter is a Principal Consultant based in Chicago, IL.

Rick has over twenty years of consulting and professional services experience. He has led large and complex system-enabled enterprise transformation programs (SAP), CRM initiatives, e-learning projects and website developments domestically and internationally. His organizational change consulting experience has helped multinational corporations with business transformation initiatives and professional services organizations with programs to improve business development processes and performance. He has extensive international experience and has had overseas assignments for global multinational corporations across multiple industries.

Rick╩╝s consulting experience has been with leading global organizations such as Deloitte, PriceWaterhouseCoopers and Capgemini for clients across several industries including consumer packaged goods, high-tech manufacturing, telecommunications, retail and pharmaceuticals.

Rick has led business development programs for professional services organizations such as the global law firm Shearman & Sterling.

Rick earned his MBA at the University of Chicago and has a BA from Furman University.